American Warehouse Systems recently completed a mezzanine systems project for a large military base client in south eastern United States. When the materials for this particular project were in transit and the installation crew was en route to begin installation the improbable happened. The night before the work was to begin, a severe storm moved through the area and the roof of the facility was literally torn off! Obviously the customer was quite upset about the situation. They called us looking for a solution that didn’t entail cancelling the contract and losing the project. At that point in time the customers outlook was very grim.
American Warehouse Systems rose to the situation and immediately began working on an acceptable solution for both the end-user and the Federal Government contracting officer who must follow strict regulations for procurement. Because of our expansive experience dealing with Federal Government customers and their particular needs, we were certain we could find a solution. Our project engineers examined the situation thoroughly and gave the customer a solution with which they were delighted. After some searching we were able to find a facility in which to store all the mezzanine materials while the building was rebuilt.
Once the repairs were finished the installation crew was rescheduled to install the mezzanine for the customer. The process took several additional months, but American Warehouse Systems stuck with the customer through it all. We are all aware that sometimes life happens, but we are always ready to come up with an alternate solution in order to meet the customer’s needs. American Warehouse Systems loves a challenge and can work with any situation or unexpected event, and we’ll work with you through it all. Contact us today to find out how we can help you!